These terms explain how StoryMello works and apply when you use our website or order a personalized storybook. Please read them alongside our Privacy Policy.
1. Who can place an order
StoryMello is for adults ordering books for children. You must be at least 18 and able to enter into a contract to place an order. Please provide accurate contact and delivery information.
2. Your story details and photos
You choose the details, characters, adventure, dedication, and book options. Reference photos are optional. Only submit material you own or have permission to use, including permission from the appropriate parent or guardian for children’s information and photos.
Do not submit unlawful, abusive, infringing, or exploitative material. Avoid sensitive information that is unnecessary for the story. We may decline requests that cannot be fulfilled safely or lawfully.
You keep your rights in material you provide. You give StoryMello permission to use it to create, revise, print, and deliver your book and to provide support for your order.
3. Prices and payment
We currently deliver to the United States and United Kingdom. Your selected market determines whether prices are shown in USD or GBP. Review the book options, shipping charges, any applicable taxes, and final total at checkout before paying.
Payments are processed through Stripe Checkout. An order proceeds once payment has been confirmed. Saving a draft or starting checkout does not confirm an order.
4. Proofs, revisions, and approval
Our promise is to provide the first version of your story for review within 24 hours of confirmed payment. We send a PDF proof and offer unlimited revisions before printing. If we cannot create a book you are happy with, we will refund your order.
Review the full proof carefully, including names, spelling, illustrations, and dedication. We print only after you approve the final proof. Changes after approval may not be possible once production has begun. Printed colors can differ slightly from their appearance on a screen.
5. Printing and delivery
Your order is a made-to-order, 32-page physical book in your selected cover format and finish. Printing and delivery follow proof approval; the 24-hour first-proof promise is not a delivery promise. Any delivery estimates communicated for your order are estimates.
Please check your delivery address before payment and tell us promptly if it needs correction or if a delivery is missing or damaged.
6. Cancellations, refunds, and problems
Contact us as soon as possible if you need to cancel. Before printing, our satisfaction promise above applies. Once a personalized book has entered production, we generally cannot accept cancellation or a return simply because you change your mind.
If your book arrives damaged, faulty, or does not match the approved order, contact us so we can investigate and arrange an appropriate remedy. These terms do not limit any mandatory consumer rights, including rights to a repair, replacement, or refund where required by law.
7. Using the website
Use the site lawfully. Do not attempt to access another customer’s drafts or photos, interfere with payments, or disrupt the service. Website designs, branding, and sample content may not be copied or reused without permission or another lawful basis.
The site may occasionally be unavailable for maintenance or technical reasons. Nothing in these terms excludes liability that cannot lawfully be excluded.
8. Updates and contact
We may update these terms and will show the revised date on this page. The terms in effect when you place your order apply to that order, unless a change is required by law or agreed with you.
For questions or requests, email contact@storymello.com. If your request concerns an order, include your order reference, but do not email payment card details.